Refund policy

 

Damages and Fitting Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take the necessary steps to resolve it. If your item does not fit properly or has any damages, we offer a free alteration of the original item you have purchased.

Refunds

Pre-order items are not eligible for refunds. Please be a conscious consumer when purchasing, and ensure you check the measurements before placing an order. If a pre-order item needs to be exchanged, we can arrange this depending on the issue.

Since some garments are made to order and tailored to the client's measurements, all sales are final. However, Tears.rip can exchange and provide refunds for stock items. If a pre-order item requires an exchange, we will evaluate the possibility based on the specific circumstances.

Return Process

For any return inquiries, you can always contact us at cryforhelp@tears.rip or via the chatbox on our website.

If a consumer returns a product to our company, the shipping process is at their own risk. The return of a product purchased online is the responsibility of the consumer. Therefore, we strongly recommend sending returns with proof of shipment. If a package does not arrive, the constumer is liable for the loss. To avoid this risk, we advise sending the package with insured shipping. However, the client will be responsible for their own shipping costs.